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Refund Policy

This policy explains when a coin purchase on LewdPanels can be refunded. It forms part of the Terms of Service. The Site is operated by Andriichuk OÜ.

1. The general rule

Coins are digital content delivered immediately after payment. Coin purchases are non-refundable, except in the cases below or where the law requires otherwise. 1 coin is worth $0.10 (US dollars).

2. Unused coin packs: 14 days

You can request a refund of a coin pack within 14 days of purchase, as long as none of that pack's coins have been spent or used to unlock an episode. Request it from Account → Wallet (the "Request refund" button next to the purchase). When the refund goes through, the pack's coins, including any bonus coins that came with it, are removed from your wallet and the payment is returned to the original payment method. It can take a few days to reach your card.

3. Bonus coins

Bonus coins (promotional coins, signup bonuses and bonus coins added to a pack) are free extras. They expire 30 days after they are credited and are never refundable or exchangeable for money.

4. Pre-orders: automatic refunds

If a pre-ordered episode is not released by the refund date shown when you pre-ordered it, or the creator cancels it, the coins you paid are returned to your wallet automatically. You do not need to ask.

5. Technical problems

If you paid for an episode that does not load or is materially different from its description, contact support. Where we confirm the problem, we will fix it or return the coins to your wallet.

6. Chargebacks

Please contact us before disputing a payment with your bank. A chargeback reverses the coins of that purchase and may place your account's purchases on hold while it is resolved.

7. Spent coins and unlocked episodes

Coins already spent to unlock an episode are not refunded, except as described in sections 4 and 5.

8. Contact

Refund questions: hello@lewdpanels.com.